Loanfinder UK Complaints

Loanfinder UK deals with complaints very seriously and we look forward to any feedback you may have. If you wish to contact loanfinder UK you will find the most convenient way is via our email helpdesk who will be happy to assist you.

Loanfinder UK Complaints Satisfaction Charter

We hate it when we find that a customer is unhappy, so we'll do everything we can to put things right.
We hate jargon, so we'll always respond to you in plain, easy to understand English.
A real human will deal with your complaint and respond personally.
Your complaint will be resolved as soon as humanly possible.

Most complaints can be fixed by checking out our self service FAQ section that lists a number of common queries and you can also post your own questions.

Loanfinder UK Complaints Procedure

When making a formal complaint please ensure that you include your full contact details including

Real Name
Login ID
Postcode and house number
Nature of the complaint
Best time to contact you

Loanfinder UK complaints are passed to our dedicated team who will deal with your issue.

Details of how to contact Loanfinder UK for complaints can be found here: Contact Loanfinder UK or you can use the interactive form here. It should take us no longer than 2 to 3 working days to respond.

Help us improve & reduce Loanfinder UK complaints

We love getting feedback from our customers and some of the most important improvements that we've made to both the Loanfinder website and the business in general, have come from the suggestions and feedback we have received from people just like you.

We hold "usability testing sessions" every week and we'd like you to come along and share your thoughts and experiences with us. Usability testing sessions aren't half as scary as they sound – all we do is leave you in a room, let you use a bit of our website and we'll talk to you whilst you're using it to work out which bits are good (we'll do more of those) and which bits are bad (and we'll do less of those).

We're really friendly, we always have ample supplies of tea and biscuits and if you come on a Friday you can enjoy our lunchtime BBQ (weather permitting!). Reasonable travel and accommodation expenses will be covered of course. If you're interested, just drop Vicky Holmes an email on vicky@loanfinder.co.uk